HOW WE WORK
5 STEPS TO MAKE A SHOW
1. Select your rental requirement and request a quote
Our catalogue will give you a comprehensive list of equipment and consumables. The most efficient way to request a quote is to send us your list of requirements by email at firstname.lastname@example.org. This way we both have a record for referral to ensure you get everything you require. Don’t forget to mention the dates you need the equipment and possibly the location where you might need to get it delivered.
In case you can’t wait to hear back from us, you can go to https://sfx.rentals where you can calculate right away the costs for your project or find the latest additions to our inventory.
Make sure you request all equipment and consumables (you don’t want to run short on consumables). Also please make sure you request all cables, hoses, nozzles and other accessories necessary for a safe yet spectacular show. When in doubt, just reach out to us, we’re here to help!
2. Confirming our quote
We will make you a complete quote, incl. the estimated transport costs if applicable. As soon as you (digitally) sign this quote the equipment is officially booked and reserved for you. Please order well in advance of your required delivery date.
It happens that you like to make changes or even a cancellation. This should always be done in written and by e-mail.
3. What happens when your equipment arrives?
Upon arrival check the delivery for any damages. If you notice damaged in any way please inform the driver immediately so he can make notice.
Unload the equipment and check if your order is complete and nothing is missing. Check for damages as the equipment should be delivered in good condition exactly as it left our warehouse. If the equipment is damaged in any way please inform us as soon as possible and send us pictures or even a video so we can try to determine if the equipment sill can be used or not.
Please note once delivery has been made you are responsible for all goods and their condition. As the goods are your responsibility while they are in transit and while you have them and use them, we seriously recommend you take an adequate insurance against the possibility of all risk and eventualities.
All hired equipment and accessories remain at all times within the ownership of AVM-SFX!
4. How do you return the equipment?
To avoid extra costs please empty all consumables and clean the machines after usage. The machines will need to be returned in the same condition as you received them from us. When you return the equipment and didn’t have time to clean them, we will do that for you.
Accidents can happen; should you have any damaged or broken equipment after usage please mark them and let us know.
5. What happens after the equipment returns?
Once the equipment is returned to us, we will inspect and check all equipment before sending it out again. Should we find damaged, broken or missing equipment we will inform you immediately. We will also check to see if the equipment is clean and empty. Repairs of damaged equipment, replacement of missing parts or equipment and cleaning service will be invoiced.
In no way AVM-SFX can be held responsible for wrong usage, wrong placement or any accidents whatsoever when using their equipment. The client is responsible to take the necessary precaution when using the equipment and read the user manual beforehand.
All listed prices are non-binding end-user prices in EUR and excl. VAT and ex works Affligem, Belgium.